Refund Policy

At "Viral Dukaan", we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a refund may be necessary. Therefore, we have developed a comprehensive refund policy to ensure a fair and transparent process for our valued customers.

1. Eligibility for Refunds

If you are not satisfied with your purchase from "Viral Dukaan", you may be eligible for a refund under the following circumstances:

  • The product received is damaged, defective, or not as described.
  • The product is missing parts or accessories.
  • The product does not function as intended.

2. Refund Process

To initiate a refund, please follow these steps:

  1. Contact our customer support team within 7 days of receiving the product.
  2. Provide detailed information about the issue and any supporting evidence, such as photographs or videos.
  3. Our customer support team will assess your request and guide you through the refund process.
  4. If your refund request is approved, we will provide you with instructions on how to return the product.
  5. Once we receive the returned product, we will inspect it and process your refund within 7 business days.

3. Refund Options

Depending on the circumstances, you may be eligible for one of the following refund options:

  • Full refund: If the product is damaged, defective, or not as described.
  • Partial refund: If the product is missing parts or accessories.
  • Exchange: If the product does not function as intended, we may offer an exchange for a similar product.

4. Non-Refundable Items

Some items are not eligible for refunds. These include:

  • Products that have been used, altered, or damaged by the customer.
  • Products with missing serial numbers or original packaging.
  • Products purchased during a promotional sale or with a discount code.

5. Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase from "Viral Dukaan".

Note: This refund policy is subject to change without prior notice. Please refer to the latest version available on our website for the most up-to-date information.